Refund Policy

Try Before You Pay

Every prospective subscriber can take a free 24-hour trial — no credit card required. This is deliberate: we'd rather you test channels, sports quality and your devices in real conditions than rely on a refund process after the fact.

7-Day Technical Guarantee

If a technical problem appears within 7 days of purchase and our support team cannot resolve it, you get your money back. "Technical problem" means an issue on our side — service outage, channels not loading, credentials not working — not issues caused by your internet connection or device.

How to Request a Refund

1. Contact support on WhatsApp with a description of the problem.
2. Give our team a reasonable chance to fix it (most issues are resolved in under an hour).
3. If unresolved within 7 days of purchase, request the refund in the same conversation. Refunds are issued to the original payment method within 5 business days.

What Is Not Refundable

• Change of mind after the 7-day window, or unused remaining subscription time;
• Issues caused by insufficient internet speed (below 10 Mbps), device incompatibility we warned about, or ISP outages;
• Accounts terminated for violating our Terms of Service (e.g., credential resale).

Questions

Message us on WhatsApp any time, or email [email protected].